This Privacy Policy explains how we collect, use, hold, disclose and otherwise manage personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our primary database, including your account details and saved Platform content, is hosted in Sydney, Australia.
1.Introduction
1.1Brixel Group Pty Ltd (ACN 701 562 432) ("Brixel", "we", "us", "our") operates the Brixel Property Intelligence platform at brixelpi.com.au and its associated application (the "Platform").
1.2This Privacy Policy explains how we collect, use, hold, disclose and otherwise manage personal information, in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").
1.3By using the Platform, creating an account, purchasing access, or submitting an enquiry, you consent to the handling of your personal information as described in this Policy.
1.4"Personal information" has the meaning given in the Privacy Act: information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2.About Us
Entity: Brixel Group Pty Ltd trading as Brixel Property Intelligence
ACN: 701 562 432
ABN: 52 701 562 432
Registered office: 12405/11 Cronin Avenue, Main Beach QLD 4217
Privacy enquiries: info@brixelpi.com.au
Website: brixelpi.com.au
3.What Personal Information We Collect
We collect only what is reasonably necessary to operate the Platform.
3.1 Account information
- Full name
- Email address
- Password (stored in hashed form; we cannot read it)
- Account creation date and access period details
3.2 Transaction information
- Records of purchases, access tier, dates and amounts
- Transaction identifiers and receipts
We do not collect or store your full credit or debit card number, CVV or expiry date. Card details are entered directly with our payment processor and are not accessible to us.
3.3 Enquiry information
Where you contact us or submit an enquiry form, including an enterprise enquiry, we collect the details you provide, which may include your name, email address, phone number, company name and the content of your message.
3.4 Platform usage information
- Saved shortlists, saved searches, property pins, filter settings and generated reports
- Features accessed and actions taken within the Platform
- Session and login records
3.5 Technical information
- IP address
- Browser type and version, device type and operating system
- Referring page, pages viewed, time and duration of visit
- Cookie and similar identifiers
3.6 Sensitive information
We do not seek and do not require sensitive information as defined in the Privacy Act. Please do not provide it to us.
4.How We Collect Personal Information
4.1Directly from you, when you register an account, purchase access, submit an enquiry, subscribe to communications, or contact us.
4.2Automatically, through cookies, analytics tools and server logs when you visit the website or use the Platform.
4.3From third parties, including our payment processor (transaction confirmations), and our hosting and analytics providers.
4.4Where it is lawful and practicable, you may interact with us anonymously or by pseudonym. However, we cannot provide Platform access without an account and a valid email address.
5.Why We Collect, Hold and Use Personal Information
We use personal information to:
- (a) create and administer your account and verify your identity at login;
- (b) provide the Platform and its features, including saving and retrieving your shortlists and searches;
- (c) process payments and issue receipts;
- (d) issue login details and communicate about your access period;
- (e) respond to enquiries and provide customer support;
- (f) send service related communications, such as security notices, changes to terms, and access expiry notifications;
- (g) send marketing communications where you have consented or where permitted by law (see clause 8);
- (h) monitor, secure, troubleshoot and improve the Platform, including detecting misuse and breaches of our Terms of Service;
- (i) analyse aggregate usage patterns to guide product development;
- (j) comply with our legal obligations and resolve disputes.
6.Disclosure of Personal Information
6.1We do not sell your personal information.
6.2We disclose personal information to service providers who help us operate the Platform, only to the extent necessary for them to perform their function. These currently include:
| Provider | Purpose | Data location |
|---|---|---|
| Supabase | Database and authentication | Sydney, Australia |
| Cloudflare | Website and application hosting, content delivery, security | Global network, including Australia |
| Stripe | Payment processing | Overseas, including United States |
| Google (Google Analytics) | Website and Platform analytics | Overseas, including United States |
| Meta Platforms (Meta Pixel) | Advertising measurement and audience tools | Overseas, including United States |
| Web3Forms | Routing of enquiry form submissions | Overseas, including United States |
| Email and communication providers | Sending service and marketing emails | Overseas, including United States |
6.3Our primary database, including your account details and saved Platform content, is hosted in Sydney, Australia.
6.4We may also disclose personal information:
- (a) where required or authorised by law, including to a court, tribunal, regulator or law enforcement agency;
- (b) to our professional advisers, including lawyers and accountants, under obligations of confidentiality;
- (c) to a purchaser or prospective purchaser in connection with a sale or restructure of our business, subject to appropriate confidentiality protections; and
- (d) with your consent.
7.Overseas Disclosure
7.1As set out in the table above, some of our service providers are located, or store data, outside Australia, principally in the United States and in other jurisdictions where those providers operate infrastructure.
7.2Before disclosing personal information overseas, we take steps reasonable in the circumstances to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, including by relying on the provider's contractual commitments and published privacy and data processing terms.
7.3You consent to this overseas disclosure by using the Platform. You acknowledge that where you consent to an overseas disclosure, APP 8.1 does not apply, and we will not be accountable under the Privacy Act for that recipient's handling of the information, nor will you be able to seek redress under the Privacy Act in respect of that recipient.
8.Marketing Communications
8.1We may send you marketing communications about the Platform, new versions, features and offers, where you have consented or where you would reasonably expect to receive them, consistent with the Spam Act 2003 (Cth).
8.2Every marketing email includes an unsubscribe link. You may also opt out at any time by emailing us at the address in clause 14.
8.3Opting out of marketing does not stop service related communications necessary to administer your account and access.
9.Cookies and Tracking Technologies
9.1We use cookies and similar technologies on the website and Platform.
9.2Essential cookies are required for the Platform to function, including maintaining your login session and security. These cannot be disabled without loss of functionality.
9.3Analytics cookies. We use Google Analytics to understand how the website and Platform are used, in aggregate. This may involve the collection of your IP address, device information and browsing behaviour by Google. Google's practices are governed by its own privacy policy, and you can opt out using the Google Analytics Opt-out Browser Add-on.
9.4Advertising and measurement. We use the Meta Pixel to measure the effectiveness of advertising and to build audiences for future advertising. This may involve Meta Platforms collecting information about your visit and matching it to a Meta account where you hold one. Meta's practices are governed by its own data policy, and you can manage your preferences through your Meta account ad settings.
9.5You can configure your browser to refuse or delete cookies. Doing so may prevent parts of the Platform from working correctly.
10.Security
10.1We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encrypted connections (HTTPS), hashed password storage, access controls, and use of reputable infrastructure providers.
10.2No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you provide information to us at your own risk.
10.3You are responsible for keeping your login details confidential and for any activity under your account. Please notify us promptly if you suspect unauthorised access.
11.Data Retention
11.1We retain personal information only for as long as it is needed for the purposes set out in this Policy, or as required by law.
11.2Account information is retained while your account is active, and for a reasonable period afterwards to support reactivation and to handle disputes.
11.3Saved shortlists, saved searches and other Platform content may not be retained after your access period lapses, and may be deleted without notice. You should export anything you wish to keep.
11.4Transaction and financial records are retained for a minimum of five years, as required by Australian taxation law.
11.5When personal information is no longer needed and we are not required to retain it, we take reasonable steps to destroy it or de-identify it.
12.Access and Correction
12.1You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.
12.2Send requests to the address in clause 14. We may ask you to verify your identity.
12.3We will respond within a reasonable period, ordinarily within 30 days. Access is generally provided free of charge, although we may charge a reasonable fee for the cost of retrieval in unusual cases.
12.4If we refuse access or correction, we will give you written reasons and information about how to complain.
12.5You may request deletion of your account and personal information. We will action this except where we are required to retain information by law, including the taxation records referred to in clause 11.4.
13.Complaints
13.1If you believe we have breached the Privacy Act or the Australian Privacy Principles, contact us in the first instance at the address in clause 14, setting out the details of your complaint.
13.2We will acknowledge your complaint promptly, investigate it, and aim to provide a substantive response within 30 days.
13.3If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5288, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
14.Contact Us
Privacy Officer
Brixel Group Pty Ltd
ACN: 701 562 432
ABN: 52 701 562 432
Email: info@brixelpi.com.au
Registered office: 12405/11 Cronin Avenue, Main Beach QLD 4217
15.Changes to this Policy
15.1We may update this Policy from time to time. The current version is always published at brixelpi.com.au.
15.2Material changes will be notified by email or by notice on the Platform. Continued use after a change takes effect constitutes acceptance.
This Privacy Policy is effective from the date stated above.