Brixel Property Intelligence is a digital information product. You can create a free account and inspect the Platform before you pay anything. No payment method is required to sign up. Purchases are made from inside the Platform, and delivery occurs at the moment the data is switched on for your account, because at that point the entire product, including all data, tools and outputs for your access period, is available to you. You may request a refund at any time before the data is switched on. Once it has been switched on, the fee is not refundable. This policy does not limit your rights under the Australian Consumer Law.
1.Summary
1.1Access to Brixel Property Intelligence is bought in two steps. First you create a free account, at no charge and with no card required, and look around the Platform. Then, if it suits you, you purchase a block of access from inside the Platform.
1.2The free account gives you the Platform interface and its tools. It does not give you the data. The data is the part you pay for.
1.3Delivery occurs at the moment the data is switched on for your account, because at that point the entire product, including all data, tools and outputs for your access period, is available to you.
You may request a refund at any time before the data is switched on for your account.
Once the data has been switched on, the product has been delivered in full and the fee is not refundable.
1.4This policy does not limit your rights under the Australian Consumer Law. See section 6.
2.The Free Account
2.1A free account costs nothing and requires no payment method. Because no amount is paid, there is nothing to refund and nothing to cancel.
2.2You may stop using a free account at any time, and you may ask us to close it by emailing the address in section 9.
2.3The free account exists so that you can see the Platform, its tools and its stated limitations before spending anything. We would rather you looked first.
2.4Before purchasing, please review the pricing page, our Data Sources and Disclaimer, and our Terms of Service. If anything is unclear, contact us before you buy and we will answer honestly.
3.Before Content Is Switched On
3.1If you have paid but the data has not yet been switched on for your account, you may request a full refund for any reason.
3.2Email us at the address in section 9 with your name and the email address on your account.
3.3We will process the refund to your original payment method. Refunds are ordinarily processed within 5 business days, though the time for funds to appear depends on your financial institution.
3.4The data is ordinarily switched on within two hours during business hours, or by the following business morning where a purchase is completed outside those hours. This window is short, so if you change your mind, tell us promptly.
4.After Content Is Switched On
4.1Once the data has been switched on for your account, delivery is complete.
4.2From that point, the fee is not refundable, including where:
- (a) you change your mind or no longer wish to use the Platform;
- (b) you do not use the Platform, or use it less than you expected to;
- (c) your circumstances change, including a decision not to proceed with a property purchase;
- (d) the data or suburbs covered do not suit your particular research needs;
- (e) you disagree with a figure, score, ranking or methodology used in the Platform; or
- (f) you purchased in error, having had the opportunity to create a free account, inspect the Platform, and review the pricing page, feature list and this policy before purchase.
4.3Access periods do not pause, extend or roll over, and unused time has no cash value.
5.No Automatic Renewal
5.1Access is sold as a one-off payment for a fixed period. There is no subscription and no recurring charge.
5.2Because nothing renews automatically, there is nothing to cancel. Access simply ends at the conclusion of your access period, and your account reverts to a free account.
5.3You may stop using the Platform at any time. No notice is required and no further amount becomes payable.
6.Your Rights Under the Australian Consumer Law
6.1Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those guarantees or any other right you have at law.
6.2Under those guarantees, services must be supplied with due care and skill, be fit for any purpose we have told you they are fit for, and be supplied within a reasonable time.
6.3If there is a major failure with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
6.4If the failure does not amount to a major failure, you are entitled to have the problem rectified within a reasonable time. If this is not done, you are entitled to cancel the contract and obtain a refund for the unused portion.
6.5If you believe a consumer guarantee has not been met, contact us at the address in section 9 with details of the problem. We will investigate and respond.
7.Refunds We May Offer at Our Discretion
7.1We may, at our sole discretion and without setting a precedent, offer a refund, partial refund or extension of access in circumstances outside this policy, including sustained technical failure or duplicate payment.
7.2An exercise of discretion in one case does not create an entitlement in any other.
8.Terminations by Us
8.1If we terminate or suspend your access because you have breached our Terms of Service, no refund is payable.
8.2If we terminate your access for any other reason and you have not breached the Terms of Service, we will refund the unused portion of your access period on a pro rata basis.
8.3We may withdraw, limit or close a free account at any time. As no amount is paid for a free account, no refund arises.
9.How to Contact Us
Brixel Group Pty Ltd
ACN: 701 562 432
ABN: 52 701 562 432
Email: info@brixelpi.com.au
Registered office: 12405/11 Cronin Avenue, Main Beach QLD 4217
Please include the name and email address on your account, the date of purchase, and the reason for your request.
10.Complaints
10.1If you are not satisfied with our handling of a refund request, tell us and we will escalate it internally. We aim to provide a substantive response within 14 business days.
10.2If the matter remains unresolved, you may contact the Office of Fair Trading in Queensland, or the consumer protection agency in your own state or territory, or the Australian Competition and Consumer Commission at www.accc.gov.au.
11.Enterprise and Team Access
11.1Enterprise, team seat, bulk and white label arrangements are supplied under a separate written agreement, and the refund terms of that agreement apply instead of this policy.
This policy forms part of our Terms of Service and is effective from the date stated above.